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Christmas Holidays—busy time for entrepreneurship and for customer service! “Are there enough people to handle the traffic, are they ready to sustain the load? Is my channel decorated? Are all tools in place to make it fast, efficient, simple and effective?” – All these questions boggle the mind of every website owner a good few weeks before the show starts. After all, busy holiday time is another opportunity to strengthen relationships with current customers and win over someone new. It’s […]
I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Technology, however and the busy retail world of the Internet brings more competition, more inventory, convenience, and cheaper prices. Shopaholics notoriously are in the constant search for the best prices and the best choices, so what is any retailer to do? After all, a business can’t survive on one visit per customer; then comes that uphill […]
