Tag: live chat etiquettes

Certainly, the main goal of a live chat agent is to help the customer. Assistance might be needed with various things: placing an order; setting up, fixing or replacing a product, scheduling an appointment, etc. Something extra to gain here is customer satisfaction. Lightning quick service with a friendly approach, sense of humor and a little surprise (like an upgrade on delivery, discount for future orders, better deal) will turn the chat into a memorable experience and will make the […]