Tag: live chat answering service

With some of the latest contact center tech talk focused on chatbots and eliminating the need for human agents, it might seem strange to think about automation and employee engagement going hand in hand (and thank goodness because I would much prefer to resolve issues with a friendly human versus a robot). Workforce efficiency and employee engagement are key to meeting the increasingly complex and dynamic nature of the contact center. Leveraging advanced automation to address these issues is at […]