Introduction The core of customer service is still call centers, but they have changed all over time. The call center industry is going through a significant transition as a result of rapid technology improvements and changing consumer expectations. Expecting strong rise in automation, artificial intelligence (AI)-powered solutions, and customized client experiences in 2024. These adjustments are necessary to stay ahead of the curve in a market that is becoming more and more competitive, not just to follow trends. Now let’s […]
—We Are In This Together And We Will Get Through This Together— According to recent studies, more than 39% of businesses have seen sales decrease due to the COVID-19 outbreak. The effect on your business — and more importantly, your customers — will continue to rise as schools are closed, bans on public meetings, and other social-distancing and quarantine measures are continued. We must all remain alert to the constantly changing needs of our customers throughout this difficult period. The […]