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Many Ecommerce websites have been adding live chat support to their help desk software in order to provide straightaway answers rather than having customers leave their websites. Real-time chatting with a customer support expert not only builds customer’ confidence during their shopping experience but also helps to improve your conversion rates and business credibility. According to a recent survey, 68% of customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase. […]
Customer service is not just about resolving issues which are faced by your customers, it is about making sure that the customer gets the best service from the organization whenever they are in need of any assistance. A lot of organizations are adopting multi channel support considering the rapidly growing online market. One of the major players in this multi channel support is Live Chat Service which has been in use by companies for over a decade. Like any other […]
