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It’s the start of November but the launch procedure is getting started. Black Friday, Cyber Monday and yes… Christmas—the mad rush of the holiday season is just approaching. But, if you’re a retailer, or run a small online store, the holiday onslaught means something much more: you’re about to enter the most profitable time of the year. Do you know how to prepare your store for the holiday season with online chat support? Is your online business prepared for the […]
Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. However, while these tools offer compelling statistics about behaviors and preferences, they do not necessarily provide a global view of how customers feel. Just as customers report greater satisfaction when service has a human touch, companies gain greater insight when they engage with customers personally. Here […]
Almost 79% of customers indicate that they will leave you if you provide them just one bad customer experience. Consumers not only demand the best from your product or service, but they demand the best from your people, and your systems. There isn’t much room for error, and a lot is at stake! So, what constitutes a “bad customer experience”? Answering that question is critical. Certainly, you have to be good at execution. But it’s not just a matter of […]
I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your valued customers – meaning your customer’s expectation of the service that makes you competitive. Perhaps you just heard that your competitor is working hard to take away business from you – maybe they’re announcing a new product; maybe they’re advertising a major sale; […]
