Tag: customer service

The big businesses in operation and running smoothly are all thanks to digital marketing. With every transaction conveniently digitized, face-to-face communication between brands and consumers has been reduced to an option rather than a necessity. Now, successful purchases and satisfying customer experiences no longer require physical presence, which means lower operation and labor costs on your end. So, there are many BPO services essential in digital marketing age in order to sustain and maintain an established as well as newly […]

Christmas Holidays—busy time for entrepreneurship and for customer service! “Are there enough people to handle the traffic, are they ready to sustain the load? Is my channel decorated? Are all tools in place to make it fast, efficient, simple and effective?” – All these questions boggle the mind of every website owner a good few weeks before the show starts. After all, busy holiday time is another opportunity to strengthen relationships with current customers and win over someone new. It’s […]

It’s the start of November but the launch procedure is getting started. Black Friday, Cyber Monday and yes… Christmas—the mad rush of the holiday season is just approaching. But, if you’re a retailer, or run a small online store, the holiday onslaught means something much more: you’re about to enter the most profitable time of the year. Do you know how to prepare your store for the holiday season with online chat support? Is your online business prepared for the […]

Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. However, while these tools offer compelling statistics about behaviors and preferences, they do not necessarily provide a global view of how customers feel. Just as customers report greater satisfaction when service has a human touch, companies gain greater insight when they engage with customers personally. Here […]

Almost 79% of customers indicate that they will leave you if you provide them just one bad customer experience. Consumers not only demand the best from your product or service, but they demand the best from your people, and your systems. There isn’t much room for error, and a lot is at stake! So, what constitutes a “bad customer experience”? Answering that question is critical. Certainly, you have to be good at execution. But it’s not just a matter of […]

While we are all taught to make our customers our priority in business, do we as a rule offer the same service to the consumer who only frequents our store during the holiday buying season, or do we make exceptions and bend further to the left or to the right when it comes to mitigating bad customer experiences depending on the customer or how much they have spent? If we listen carefully, we learn what our customers need because they […]

Customers no longer have the patience to wait before their calls get answered on a customer hotline. Apart from the wait, consumers often have to deal with dropped calls and customer service representatives who don’t really see the problem being discussed. As a result, the customer has to repeat himself and ends up discussing matters using a raised voice. Digital platforms offer faster and more convenient alternatives, such as talking to a chat bot, researching the solution on your own, […]

As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a child, eagerly waiting for our slice of the birthday cake to be passed down, or as an adult, having to sit in a drab waiting room at the doctor’s office. As Tom Petty and the Heartbreakers perfectly put it, “the waiting is the hardest part”. When it comes to online customer support service, it’s no secret that long wait times are something to be […]