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Exceptional customer support is key to successful business growth. Just look at the corporations like Apple or Amazon as examples of a customer-oriented approach. Unfortunately, most companies don’t meet the high standards of customer support. But it’s great news for your business as you can still make a name through first-rate customer service. And your company doesn’t need to have a tremendous support team to deliver the best support possible. Following the client-focused metrics will be your way out! The […]
The challenge many brands face is successfully creating emotional connections, and not just in their campaigns. Yes, emotional connections are a powerful thing, but only when they work. When customers detect insincerity, or efforts just miss the mark, things can go badly. When customers sense that a brand is faking it, it’s repelling to them. The key is forging genuine, lasting emotional connections with your customers. These connections can make a huge difference when it comes to earning repeat business, […]
Companies are striving to take customer experience more seriously than in the past and, as a result, are realizing that CX is what makes the difference in ROI, sales, customer loyalty, and overall success. However, this is easier said than done. The customer of today is informed, connected, and possesses more product and service knowledge than ever before. To succeed, companies must continuously meet the extraordinary demands and expectations of today’s connected consumer. This year, the only transmission that companies […]
