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Tag: Chat agent

Emotional-Connection

Create An Emotional Connection With Your Customers

The challenge many brands face is successfully creating emotional connections, and not just in their campaigns. Yes, emotional connections are a powerful thing, but only when they work. When customers detect insincerity, or efforts just miss the mark, things can go badly. When customers sense that a brand is faking it, it’s repelling to them. The key is forging genuine, lasting emotional connections with your customers. These connections can make a huge difference when it comes to earning repeat business, […]

customer-experience

The Strategies And Trends Of Customer Experience In 2019

Companies are striving to take customer experience more seriously than in the past and, as a result, are realizing that CX is what makes the difference in ROI, sales, customer loyalty, and overall success. However, this is easier said than done. The customer of today is informed, connected, and possesses more product and service knowledge than ever before. To succeed, companies must continuously meet the extraordinary demands and expectations of today’s connected consumer. This year, the only transmission that companies […]

contact-center-efficiency

Increase Contact Center Efficiency With CRM Integration

The great strength of customer relationship management software is that it can present an integrated and holistic view of the customer. It collects all the information on each contactee and activity in one place and can display it in a single, easy to read view. This obviously allows for much more sophisticated marketing communications and it is invaluable in sales force automation. However, beyond that, CRM systems can make a major improvement in the automation, management and information reporting and […]

employee-engagement

Five Important Ways to Fuel Employee Engagement

With some of the latest contact center tech talk focused on chatbots and eliminating the need for human agents, it might seem strange to think about automation and employee engagement going hand in hand (and thank goodness because I would much prefer to resolve issues with a friendly human versus a robot). Workforce efficiency and employee engagement are key to meeting the increasingly complex and dynamic nature of the contact center. Leveraging advanced automation to address these issues is at […]

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