If you have a nice product or a great service and you have a website, our live chat agents are ready to serve your site visitors 24x7.
EngageWe proactively engage your visitors in real time.
InteractWe chat with your visitors to determine their needs.
ConvertWe convert your visitors into potential customers.
DeliverWe send the proper lead to your contact details.
How it works at TalkAgent to increase conversions with specially designed standard operating procedures to ensure quality work
At TalkAgent we emphasize on quality rather than quantity. We make sure that our agents are always equipped with all the latest tools and techniques to handle your customers. Whether you opt for Live Chat or Phone Support our agents make sure that every customer is satisfied and every visitor landing on your website is handled in the best manner. The best client service utilizing live chat support is intended to decrease exertion at all phases of the client journey. You have to ensure that live chat is coherent with all parts of business, to access client data and resolve client questions. Clients expect consistency of experience, consistent connections, and proactive sharing of data. This can be achieved with the help of an outsourced customer chat support. There are two main reasons behind this increased trend for live chat support: Ease and Swiftness. The question to ask here is, are brands doing their absolute best to expand the horizon of value added chat to clients – and to themselves?
You may trust Our Proven Process ⁄ Features for Generating Leads with Live Chat.
Personal manger is appointed to serves as liaison between the client and us.
After vetting the details, leads are forwarded to clients for taking further actions and to close the sale.
Full access of chat transcripts is available to our clients so that they can do quality check.
At TalkAgent, we provide customized support to our clients according to their specifications.
Support service on all kind of chat software’s including Zopim, Olark, etc. is provided at TalkAgent.
Detailed reports are generated on weekly basis for the clients for review and evaluation.
At TalkAgent, we also provide our client’s access to get involve in hiring process.
To show our clients the quality of our work, Free Trial service is offered to them.
It is very frequent that even when we do shopping on a site or deciding about a holiday spot/ destination we get confused and leave the site as there is no help or guidance available. With 24/7 live chat support; a potential customer can clear their confusion by talking to real person. This increases the chance of conversion.
A study reveals that 90% of clients visiting sites with live chat support consider live chat helpful. Another research shows that 63% of customers who interacted through live chat support said that they would definitely return to use the site again. This increases the chance of purchase and it's cheaper to use as you don't have to pay for anything and in the meanwhile all your queries are getting replies.
A lead is a successful Chat Engagement in which our chat agent captures a name, phone number and/or email of someone who has expressed interest in your product/service. If you want us to ask your visitors more qualifying questions, you can direct our copy writers to include more questions in the response guide.
Certainly. You can. We can help you with it if that's required.
We work diligently to understand your product or service. We go through each document & FAQ section on your company website to ensure we know it all. Additionally, our agents will connect with you on Skype to get additional information from you if that is required.
Yes! We have a legal procedure (Non disclosure agreement signing) to ensure our clients information stays 100% secure.
Installing the chat onto your website is as easy as putting two extra lines of code on your site. We will provide this once your account is set up and you can either pass the instructions to your web developer or we can assign one of our developers to do the job.
We will be in constant touch with you during the 15 days free trial. Once the trial is over, You can decide to continue having live chat on your website and provide awesome service to your customers or you can cancel the subscription and you won’t be charged anything.
Yes! Every plan, from 1 agent to custom plans, has an personal account manager assigned to it. The account manager is here to help get you on board with your support plan. Contact them if you need anything at all! It is their job to make sure you are satisfied with the level of support your business is receiving.
"In the brief time that I got to know these guys, I found them to be a very talented resource. They have courage, determination and are result focused. They enjoy challenges and try to bring value to what they do. I wish them success in their future endeavors."
Gabriel Joy, Project Manager
"TalkAgent has an exceptional ability to lead projects while partnering with diverse groups to achieve results. They are a group of strategic thinker and have developed solid business relationships with everyone they interact with."
David Tunner, Manager Sales
"This group is highly talented, hard working and extremely professional. It was a great experience, working with TalkAgent. I wish them all the best. They are performance multipliers."
Olivia Sheen, Client Services Manager
"Having worked with them close to two years, I can say with confidence that they are dedicated professionals who knows how to drive team to achieve their objectives whilst ensuring excellent team coordination. They have the ability to infect everyone with positivity. I believe this is just the beginning of a long and illustrious relationship."
Andrew Williams, Project Manager
"People at TalkAgent possess vigorous combination of intellect, leadership, robust determination and management attributes.
They have a passion to work, bring out the best in them when on a project, totally committed towards their job and easy to deal with."
Christian Jonas, Project Manager
"Learning pace and aptitude to absorb new and challenging jobs has made me think that learning got no limits with the professionalism found at TalkAgent. They have in-depth professional knowledge. They way they perform their duties is highly admirable."
Caleb Johnson, General Manager
"They are a group of passionate, innovative and always committed to excellence people. They are good in engaging customers with different creative ideas. I wish the more success in the future. We love working with them."
Joshua Patrick, Manager Sales