According to some studies conducted by the Harvard Medical School, workplace appreciation and gratitude enhances company culture and ensures the wellbeing of employees. It is known widely that majority of call center agents are under constant stress. You can increase their motivation level, by recognizing and respecting their efforts. In return, they will perform and deliver the best results for your company.
Employees prefer leaders over a boss because they can communicate and be themselves with them. Recognize their presence. Show them gratitude through gestures, words and actions, like saying, “thank you”, taking them out for lunch or coffee, having a casual chat time-to-time, discussing their problems, life or enquiring about their families.
The job of call center agents is strenuous and taxing. They are under constant pressure to perform and meet their targets. So, it is only humane to give them a breather whenever possible. Being a boss or a member of the management team, you can provide them with the necessary time-offs. It will allow them to meet their personal needs and chores.
Offer them your sincere agent appreciation, accolade, and admiration, whenever your agents do a good job or deliver. A small gesture and appreciation like this will go a long way. It will boost the confidence level of your agents and drive them to achieve the greater feat at work.
When you work hard – day in and day out – but unable to push your career in the upward direction, it leaves you dejected and demotivated. If your boss or manager helps and guides your career on the right track, you will feel the zeal to deliver and perform. Same goes for your agents. Show them the right path to their careers and they will help your company to grow.
Working in a call center is both challenging and fulfilling. But it can cause significant stress to agents. Pep-talks, accolades and gestures are the best signs of appreciation, but nothing can amount to bonuses. They work as rewards. You can offer annual bonuses to your agents, appreciating their efforts, cooperation and association with your company.
Call center agents are a crucial part of an agency. They are the source of communication between your firm and its customers. Keeping the agents happy, confident, motivated and appreciated, will help in maintaining a good consumer relationship. Employees and clients are the top part of a company pyramid. And keeping both the parties happy will ensure good health and success of your business.
It is not a selfish approach but rather a “give and take” relationship. Because, when you have a great team, who cares for the agenda, goal and aim of your company, you have a successful business!
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