Services

Services

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    Live Chat

    Internet chat has to be the most under-recognized and under-utilized communication method available to business community, a chat agents can handle 2 to 3 customers simultaneously and companies can use both domestic and/or offshore agents for their support, chat is typically delivered at one third the cost of a phone call and First Time Resolution (FTR or FCR) rates are significantly higher than email and at least equal to those obtained over the phone. We provide state of the art chat support services and use best human resource to cater the needs of our clients. At TalkAgent our agents are trained by professionals and our management does frequent as well as random checks to make sure the quality standard is maintained. Our wide range of services can be based on any combination of technologies which suits our clients’ needs and the needs of their respective customers. We will provide a service of unrivaled quality, accuracy, reliability and value – virtual power and actual savings.
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    Click To Talk Support

    With our Click To Talk support solution your customers can simply initiate a call session with a representative by clicking a Click-To-Talk button on the website. Their questions can be answered immediately or explanations given to allow the visitor to fully understand your product or service. Our agents can react to customers / visitors on a personal level while any additional information can be pushed to the customers / visitors.
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    Email Support

    In today’s era email support is considered as a back bone for any organization. Most of the communication in the corporate world is done through emails and everyone who sends an email expects a prompt and precise response to his queries. At TalkAgent we take emails very seriously and we make sure that every email is responded on time as well as precise and accurate information is provided.
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    Call Out Services

    Numerous institutions such as emergency response teams, legal services, disaster recovery center and crisis management service offer their clients and customers a crisis handling line which can be utilized to get out of any tricky or sticky situations. At TalkAgent we hire the best team of professionals to handle the “Call Out Service Department”, we do not compromise on quality of the work as quality is all it matters at the end of the day. We take pride to claim that we are one of the best service providers in this segment in the BPO industry. We guarantee that every call and every bit of information is properly managed and transferred to the right department or to the appropriate person to get the issue resolved and taken care of with the right amount of time required to get it resolved.
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    BPO

    In today’s market most of the organizations are opting for the outsourced solutions for their support and back offices, let that be the multibillion dollar gaming and technology companies or the world wide automobile industry everyone is choosing this solution in order to keep the cost at minimum level.
    TalkAgent is an ultimate solution for all of your outsourcing needs. We provide voice, non-voice customer support as well as IT management services, serving many clients around the world. In a nutshell TalkAgent is an ultimate BPO. As one of the finest firms in the industry, we have the people, technology, and direction to help you succeed.

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    Disaster Recovery / BCP

    Regardless your business is as small as a shop or as big as a corporate chain having its offices all over the world in different time zones; knowing your customer and keeping that information secure is the key to the success. In events of natural or un-natural disasters we help companies stand back rather than starting from the scratch and spending an awful amount of money, resource and time to regain their previous value in the market. We work side by side with the companies to help secure and recover the information in case of any mishap or unforeseen circumstances. Our data recovery centers are fully secured and equipped with state of the art technology to keep the information fully intact and available for the clients to use any time of the day and any day of the year.
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    24/7/365 cover

    Nobody thinks of starting a business without hiring the adequate and perfect people for the jobs that are required for the operations of the business. Same is the case with the websites but the only difference is a local business works during normal business hours whereas a website is open 24X7X365 and customer land on it all the time hoping to talk to someone who can help them.
    We at TalkAgent provide support coverage for your website round the clock 365 days of the year, since customers don’t take an off for their shopping so as the issues which they may face then why should we take a day off in providing quality support to them. We not only just provide sales support we also provide after sales service for the websites as well by which we cater any issues which may raise from the product or service which a customer has purchased in the past.
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    HelpDesk and Support

    Every business needs support staff to answer the questions and resolve the issues which are raised by their customers. Not every customer comes to live chat or picks up the phone to talk to a representative, some of them prefer to open tickets or leave comments on an ongoing discussion. Our HelpDesk & Support staff makes sure that these tickets are handled professionally and all the issues and concerns raised in a discussion are addressed in a professional as well as in a timely manner. These tickets and comments which are handled by our support staff are closely monitored by the quality department as they get updated in real time and there is no turning back on whatever is said online.
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    Answering Service

    At TalkAgent we are aware of the fact that Real Estate market is an entirely different arena as compared to the other business models. We have a team of Real Estate Specialists who can help you in converting your websites visitors into leads and potential sellers and buyers into actual closed sales. We proactively engage your visitors and convert them into new leads for your sales team to take action.
    Trust is a major factor which needs to be taken under consideration while doing business especially in the real estate market as every single lead can be worth millions; that is why we keep a very close eye on our agents who handle these clients. At TalkAgent we make sure that every visitor landing on your website is converted into a lead and every lead is converted into a closed sale. We do not brag in numbers as some of the others do as show our work and take pride in it.
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    Telemarketing

    Marketing is a key to increase business and every business regardless of the size wants to increase it’s profit and market share. We use state of the art technology to make sure that your business reach is not limited and you are always at the top of your game in terms of acquiring the market share and maximizing your profits. By our unique system you do not just reach one person at a time, we give you the opportunity to introduce your business to hundreds of thousands simultaneously.
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