High Service Level:

TalkAgent offers a very wide selection of services to maintain the business of our clients. Speedy project implementation is possible, due to our strong creative resource, so we do service in a large workgroup and implement your project in extremely short time interval. The distributed structure of TalkAgent makes it possible for the Company to quickly adjust to the client’s current needs.

High Degree of Confidentiality:

Very simple scheme for customer interaction. Our system of client relations is designed to make it as easy as possible for a client to work with us. Our specialists confirm the effectiveness of this system. We provide complete back support to our customer for their satisfaction. We do continuous improvement in our system procedures to make it ahead in the industry. We have Constant working resource availability. Due to our distributed structure (large number of Agents/Teams) the Company has practically always a certain number of available specialists ready to start new projects. Therefore the goal of TalkAgent is to offer our clients a very wide variety of extremely high quality offshore customer service and IT solutions at a reasonable price.

Being a unique company, TalkAgent offers to its clients unique working terms. The large number of our clients serves as a good confirmation of the fact. Our company constantly optimizes its structure, adds new services. If your company is in need of any sort of pre and post sales services, TalkAgent is the best choice. We are sure that our relations will be mutually beneficial, and we will be able to satisfy your needs.

About Our Agents:

Qualifications:

Most of our agents hold four year degrees. Many of our agents have lived abroad in U.S.A. and U.K. and have native or neutral accents. TalkAgent employees go through OJT and only those agents who are qualified are hired. In addition TalkAgent has an experienced, highly qualified sales team.

Qualities of Our Agents:

• Punctual
• Possess the required skills for both voice and non-voice pre and post sales services
• Our agents follow account procedures and don’t give out any wrong information to our callers.
• Handle time is within specified goals
• Our agents ensure the customers are happy with the service they have been provided
• Weekly Quality Scores are about 95% or above
• Our agents are abreast of changes and updates, clients’ complaints and also aware of customer complaints so they don’t repeat the same mistakes and learn from others mistakes so every call is a good call

Live Chat Agent supply

Ensure repeat business from your existing customers by offering superior online customer support. The unique integration of Instant Service’s complete customer service solution provides the most efficient and least costly means of increasing customer satisfaction and loyalty. "Internet chat has to be the most under-recognized and under-utilized communication method available to man...chat agents can handle 2 to 3 customers simultaneously...companies can use domestic and/or offshore agents...for these reasons, chat is typically delivered at one third the cost of a phone call...and First Time Resolution (FTR or FCR) rates are significantly higher than email and at least equal to those obtained over the phone.