By integrating high-quality, personal, LIVE customer support into your web site, you can finally create an online presence that will inspire confidence and loyalty from your customers, while increasing your sales up to a maximum level

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Fresh. Rapid. Intelligent. Responsive. Accesible. Communicative. Live Agents

We can integrate an icon on your web page and anyone browsing your website will have the ability to Chat with a live Agent through instant messaging (IM).

There are about 10 million websites worldwide. According to recent studies, only a few percent of these sites provide any kind of real-time customer support service. Giga Group estimates that while phone support typically costs $5 - $30 per transaction, online chat support is over 10 times less expensive.

Whereas on the other hand when it is outsourced to TalkAgent it will cost you even 20 times less expensive.

TalkAgent uses JavaScript and the latest database technologies to increase your sales and recover customers that you would typically lose in the past. Without paying for expensive customer service or the hassle of setting up complicated programs that your customer service department will be slow to implement and use.

When potential customers go to another website or close down their web browser, you lose income and may never get a second chance.

LIVE CHAT AND ONLINE SALES AGENTS

Using our online sales agents you can qualify every visitor to your site as a potential lead. Best of all this is live & in real-time and can be monitored by you using our in house software at your location. You will qualify more leads by using our live online Chat Agents guaranteed.

Your new online sales agent will Invite chats with the visitors of your website to generate a qualified leads and by the time the visitor has moved onto the next website of one of your competitors you have all the info you need to contact the lead and close the sale before they have the time to move on to someone else. If you are using an online ecommerce shopping cart our agents will push your visitor to the cart quickly helping them find the products they need.

In the online market place there are simply two things that matter to any customer - pricing and quality of service - but without quality customer support, even the lowest prices will not build a loyal customer base.

By integrating high-quality, personal, LIVE customer support into your web site, you can finally create an online presence that will inspire confidence and loyalty from your customers, while increasing your sales up to a maximum level.

Improve Customer Satisfaction & Loyalty

We offer your customers convenient and immediate access to live chat, and they'll be back to shop again. When they do return, incident tracking allows your agents to review the chat and email history of every customer. Agents don't have to repeat information already conveyed, and customers save time by receiving only the information they need. Relationships are cemented with your company; loyalty increases, and satisfied customers spread the word about your superior customer service.

Our Chat Agents promptly answering live chat /email requests on YOUR website.

24/7 Service available – no more lost sales.

Highly efficient! - One Chat Agent can handle multiple chats at the same time.

Affordable! – Only $0.99 per hour for dedicated operators.

Professional Chat Agents – hired and trained according to your specifications.

No foreign accent problems in a typed chat.

Ability to proactively initiate chats, push surveys, co-browse, etc.

Use the chat transcripts to update and improve your knowledgebase.

No busy signals or “on hold” delays for your customers.

Customers with dial-up ISP access can stay online while receiving live support.

No expensive telecom equipment, toll free numbers, or extra office space.

Better customer service means MORE SALES!

Increase Sales - by providing real time assistance, you can resolve issues at the point of sale enabling customers to complete their purchases. Live Chat also allows you to sell additional products and services by offering special deals and cross selling.	Reduce Costs - online, your operators can handle multiple calls concurrently while at the same time not incurring phone charges.	Increase Customer Satisfaction - by providing real human interaction and instant problem resolution, customers have a positive experience and are much more likely to return when making future purchases.
By Using TalkAgent You Will Have!
Support for multiple requests and chats at the same time Our representatives can hold on-line chats with multiple users at the same time.
Support for unlimited operators and departments Set as many representatives and departments as you need. Get your whole staff to work with the system
Party Is Typing Notification We use this feature to know when our counterpart is typing a message.
Automatic transcript storage We Set Live Support Software to log and save your chat sessions for later review.
Proactive Chat (Client Pull) We invite your visitors to chat and proactively provide support. Pull clients and increase your sales.
Visitor Tracking We track your site visitors in real-time, who's on your site and doing what and for how long.
Custom Invitations We are able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
Pop-up Blocker Friendly Live Support Software is now pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications.
Hidden Departments You can have hidden departments only accessible for your representatives. These department can be used to escalate support issues. In this way you can have a frontline of support representatives which can select and filter the requests and pass them to the proper representatives.
Automatic Reconnect Our live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers.
Country Lookups Our Live Support Software can automatically detect the country where your customer is located.
Desktop Launcher Utility Our Live Support have an utility that we install on our PC and gets connected to the system on Start Up. Better yet, the application hides in our system tray so it is readily available and displays messenger like notifications.
Past conversations review Our representatives will be able to review any chats that the user has had in the past. This is useful when a chat is transferred and the new assigned representative wants to know what kind of information was supplied.
E-mail signature option Now we can embed the live support button on all your outgoing e-mails. Your customers can easily request support directly from their mailbox.
Text Links Instead of graphic button We can also set text links instead of using a graphic support button.
Instant Messenger System We have a Built In Pager to send quick messages to other representatives online, a powerful feature to request help to other reps. while holding a chat session.
Auto-Engage Now, we can set our Live Support Software to automatically reach for your customers if they spend a predefined time on a page. If a customer spends 2 minutes on a page, Live Support Software will immediately ask the user if she would like to talk one of our representatives.
Automatic Linking of URL's During a chat session, Live Support Software will automatically convert any typed URL or e-mail address to a link.
Transfer calls to other departments / operators We can transfer calls to any department or representative directly with just a click.
Visitor Data Capture Your visitors IP address, host, browser, operating system and detailed information regarding past requests, is available to our representatives in their chat panel.
Footsteps Tracking We can easily review which pages have been visited by the user and what is his current location.
Independent Support Buttons for departments and representatives We can set different status icons for departments and representatives. Your customers can directly chat with our representatives or departments and instantly know the online status of each.
Session Time Metrics Generate complete instant reports about the total and average session times for our representatives and departments.
IP Filter Block any undesired calls and spammers by using the built in IP filtering system.
Automatic Purging of Chat Transcripts We can set the system to automatically remove older session transcripts in order to keep your database working fast, as per your instructions.
Busy Requests Reporting You can get immediate information on requests that were not accepted. Check who declined the call and how busy the representative was at that time
Support for Representatives Photo Dsplay your representatives photography to your customers to provide an additional human touch to your support sessions
Push Pages and files We can send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience.
Canned Responses and Commands Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
Quick Words Easily trigger canned commands and automated replies by just typing a single word. A Quick Word is a shortcut to your canned commands, once typed it'll trigger the complete canned command.
Sound Alerts and Notifications Our Live Support Software can play sound alerts to notify our representative when a request call has been placed or when a user user has replied during a chat session or even when a new visitor is detected on the site.
Request Balancing Live Support Software automatically balances customers' calls to evenly distribute them among our on-line representatives per department! , additionally we can set how many requests each of our reps can handle.
Atomatic Requeue of request If no one takes a call, the request can then be queued again so that any free representative can take it.
Automatic request handling If after a selected time period the call is not taken by the representative (she's not at her desk for example), the call will be immediately queued again and assigned to another representative.
E-mail Chat Transcript Users can get a copy of the chat transcript by e-mail with just a click.
Printable Transcripts Users can get printable versions of the chat transcripts with just a click.
Leave a message If customers can't reach us (our whole staff is busy or off-line by chance) Live Support Software will prompt the customer to leave you a message!
Option to rate the request session Your customers can rate the support session at any time during the chat, plus our representative gets immediate feedback on how is he doing!
Comprehensive Stats and reports Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
Optional Form Fields You can have up to 3 custom fields to gather information related to your business just before the customer submits his chat request.
Hot Lead Tracking Live Support Software can now identify users with a high purchase potential. Using its Hot Lead tracking technology, Our service representatives will be able to identify and pick qualified leads browsing your site based on their referral.
Representative Login Times Get a detailed view of the times our representatives connect and disconnect to the system.
Active Sessions Report Get a quick view of which sessions are taking place by checking a report in the start screen.
Customer Support Survey We can ask the customer to rate our support sessions and provide comments about the chat experience. We can even have any number of custom fields and have a complete survey that your customer can optionally complete.
Spell Checking Our representatives have a spell checking option to check what they type to their customers