For professional handling of your inbound calls 24/7, nothing compares to experience. Where small businesses looking to reduce operating costs and/or give the presence of a larger firm, large businesses looking to outsource their more mundane inbound call answering tasks, and businesses of all sizes that experience spikes in call volume can reduce costs and maintain a professional appearance with inbound call answering service. If you outsource a professional answering service, the receptionists are available around the clock 365 days a year, meaning your phones never have to go unanswered. So, have you ever wonder how helpful is the professional answering service for your business? No? Let’s have a look at the following facts!
Whether you want them to handle after hours calls, calls that come in on weekends or holidays, all of your inbound phone calls or just act as overflow, the efficient system and well-trained professionals will work for you. The professionals can even answer calls that your staff simply can’t get to fast enough, meaning a spike in call volume doesn’t have to mean a loss of business. The professional answering service offers your business three characteristics:
Having a live person answering every inbound call for your business not only increases your customers’ perception of your business, it also means you’ll never miss an opportunity for a sale. Customers are far more likely to leave a message with a person than with a voicemail or IVR system, and professional answering service can develop specific answering protocols and programs to ensure your customers receive the best experience possible every time—and that your business has the best chance at ramping up revenue.
If your business depends on appointments, you will love having a live answering service. They can help you schedule appointments, even if you’re not in the office. This type of service is great for lawyers, doctors, dentists, salons, spas and anybody else scheduling appointments. With a remote receptionist answering your calls, you can easily have appointments set without doing it yourself. Answering services will have access to your calendar and will put in any new appointments for you.
When the phone rings, you may not be the one that wants to answer it. You may have other things to handle and you may not like the distraction. However, you know the phone needs to be answered. With professional telephone answering service, you can have your incoming calls answered without any issue. Those providing these services are professional receptionists trained to ensure that your customers get a great experience, and your calls are handled efficiently.
One of the biggest benefits for many small businesses is the ability to have after-hours calls handled. This means you won’t be counting on the caller to leave a voicemail so you can return the call. Most callers will just hang up, so the after-hours call answering can make you more money than you pay for the service on a monthly basis. Some live answering services will cover you for 12 to 13 hours a day, while others may cover you all 24 hours. Even the added 4 to 5 hours will provide the ability for your callers to call later or earlier in the day. This means they can schedule appointments or even place orders when your business is actually closed for the day.
If you were to hire a staff to answer all your phone calls, you would need to train them. However, with a live answering service, you don’t have to worry about training anyone. This not only saves you money but also time.
Another huge benefit of using a professional answering service is that you won’t miss another call. If you’re in a meeting, you can turn your calls over to your answering service. If you’re on vacation, you can turn your calls over to the answering service. It doesn’t matter what you are doing, you can make sure you never miss another call or sales opportunity.
These are just some of the major benefits of telephone answering service. You can certainly grow your business for many years with the help of this type of service. There are plenty of other benefits you can take advantage of if you hire a professional answering service to handle your incoming calls.